Akua had 10 outages in the last 2 years totaling 10h 29m of downtime — averaging 0.4 incidents per month.
There were 10 Akua outages since October 2, 2025 totaling 10h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Identified We've identified desynchronization between the dashboard payment's statuses and real payment status. Team is currently working in the fix Affected components Dashboard (Degraded performance)
Status: Resolved Issue was resolved and all the payments were resynced. Affected components Dashboard (Operational)
Status: Investigating Payment Processing Issues We are currently experiencing failures in payment processing. Our team is actively investigating the issue and working on a resolution. We will provide an update as soon as more information is available. We apologize for any inconvenience this may cause. Affected components Authorizations (Degraded performance)
Status: Resolved Problem has been resolved and service is fully operational. Affected components Authorizations (Operational)
Status: Identified 404 Error detected in some authorizations. Specifically the /api/v1/transactions/authorizations endpoint Affected components Authorizations (Partial outage) Merchant Onboarding (Operational) 3DS Server (Operational) Payment Link and Checkout (Operational) Website (Operational) Dashboard (Operational) Cancelations, Refunds, Adjusts and Captures (Partial outage)
Status: Resolved Incident resolved. Endpoint working as expected Affected components Merchant Onboarding (Operational) 3DS Server (Operational) Payment Link and Checkout (Operational) Website (Operational) Dashboard (Operational) Cancelations, Refunds, Adjusts and Captures (Operational) Authorizations (Operational)
Status: Identified We have detected downtime in the dashboard login. Issue has been identified and is being patched. Affected components Dashboard (Full outage)
Status: Monitoring We've implemented a fix for this. Now our team is actively monitoring the solution Affected components Dashboard (Partial outage)
Status: Resolved All login issues have been resolved Affected components Dashboard (Operational)
Status: Investigating We're experiencing an issue with the Login process Affected components Merchant Onboarding (Full outage) Dashboard (Full outage)
Status: Resolved Problem resolved Affected components Dashboard (Operational) Merchant Onboarding (Operational)
Status: Identified A search provider that Akua uses is suffering a major outgage. This could affect you dashboard experience. Does not affect any API or criticial flow paths. Affected components Dashboard (Degraded performance)
Status: Resolved Our provider confirmed that the issue is now fixed Affected components Dashboard (Operational)
Status: Identified We've identified a problem in the flows for refunds and cancellations of payments. The team already identified the cause and is working to fix as soon as possible
Status: Monitoring We've fixed the issue and we are currently monitoring the solution
Status: Resolved Incident resolved
Status: Resolved Fully Resolved