Akua incident

Outgage in refunds and reversals

Minor Resolved View vendor source →
Started
Feb 19, 2026, 11:12 PM UTC
Resolved
Feb 19, 2026, 11:12 PM UTC
Duration
—
Detected by Pingoru
Feb 19, 2026, 11:12 PM UTC

Update timeline

  1. identified Feb 19, 2026, 02:04 PM UTC

    Status: Identified We've identified a problem in the flows for refunds and cancellations of payments. The team already identified the cause and is working to fix as soon as possible

  2. monitoring Feb 19, 2026, 02:09 PM UTC

    Status: Monitoring We've fixed the issue and we are currently monitoring the solution

  3. resolved Feb 19, 2026, 02:22 PM UTC

    Status: Resolved Incident resolved

  4. resolved Feb 19, 2026, 11:12 PM UTC

    Status: Resolved Fully Resolved

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