Akua incident

Outgage in refunds and reversals

Resolved after 9 hours 7 minutes, on February 19, 2026.

resolved Feb 19, 2026, 02:22 PM UTC

Incident resolved

Started
Feb 19, 2026, 02:04 PM UTC
Resolved
Feb 19, 2026, 11:12 PM UTC
Duration
9h 7m
Detected by Pingoru
Feb 19, 2026, 02:04 PM UTC

Update timeline

  1. identified Feb 19, 2026, 02:04 PM UTC

    We've identified a problem in the flows for refunds and cancellations of payments. The team already identified the cause and is working to fix as soon as possible

  2. monitoring Feb 19, 2026, 02:09 PM UTC

    We've fixed the issue and we are currently monitoring the solution

  3. resolved Feb 19, 2026, 02:22 PM UTC

    Incident resolved

  4. resolved Feb 19, 2026, 11:12 PM UTC

    Fully Resolved

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