Resolved after 9 hours 7 minutes, on February 19, 2026.
Incident resolved
Update timeline
- identified Feb 19, 2026, 02:04 PM UTC
We've identified a problem in the flows for refunds and cancellations of payments. The team already identified the cause and is working to fix as soon as possible
- monitoring Feb 19, 2026, 02:09 PM UTC
We've fixed the issue and we are currently monitoring the solution
- resolved Feb 19, 2026, 02:22 PM UTC
Incident resolved
- resolved Feb 19, 2026, 11:12 PM UTC
Fully Resolved
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