Akeneo incident

Elevated response times when creating or updating records

Minor Resolved View vendor source →

Akeneo experienced a minor incident on March 3, 2026 affecting UI and REST API, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 10:00 PM UTC
Resolved
Mar 03, 2026, 10:00 PM UTC
Duration
—
Detected by Pingoru
Mar 03, 2026, 10:00 PM UTC

Affected components

UIREST API

Update timeline

  1. investigating Mar 03, 2026, 01:54 PM UTC

    We are currently observing increased response times when saving products and product models via both the UI and API, since 7am CET today. At this time, approximately 0.1% of traffic for these operations is impacted, almost exclusively on Western Europe (GCP europe-west1 region). Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

  2. monitoring Mar 03, 2026, 07:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 04, 2026, 08:32 AM UTC

    The elevated response times when creating or updating records are now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience.