airSlate had 11 outages in the last 2 years totaling 67h 26m of downtime — averaging 0.5 incidents per month.
There were 11 airSlate outages since October 14, 2025 totaling 67h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently having issues with running/opening workflows. You can receive Code 500. Internal server error. The engineering team is already investigating the issue. We are sorry for the inconvenience.
The incident has been resolved, all systems are operational now.
Users are currently unable to log in to their altaFlow workspaces and are receiving 500 Internal Server Errors. Our team is investigating the issue and working to restore access as soon as possible. We apologize for the inconvenience and appreciate your patience. We’ll provide an update as soon as we have more information.
A fix has been implemented. The systems are back to normal. We continue monitoring.
The incident has been fully resolved.
We are currently having issues with the PDF editor. New fields may not be added, and existing ones may behave improperly during the signing session. Our team is already working on resolving the issue. We are sorry for the inconvenience.
The issue has been resolved. All systems operate as expected now.
Our platform is currently undergoing unscheduled maintenance. You may see bots failing, and documents intermittently not loading. Our team is doing their best to speed up the maintenance course. We are sorry for the inconvenience.
The maintenance has been completed. All systems are back to normal operations. Our team continues to monitor the performance.
All failures that occurred during maintenance have been reprocessed.
We are currently having issues with the links to fill documents. Page may not load ad time out. Our team is already investigating the problem.
The system was stabilized, we are currently monitoring the performance.
The incident was resolved. All systems operate as expected.
We are currently having issues with logging in to the workspaces, especially using socials and Google. Our team is already working on the resolution. We are sorry for inconveniences.
The issue was fully resolved. All services operate as expected now.
We are currently having issues with editing workflows. You can face "Ouch it's not you, it's us" error. Our team is already investigating the issue
The incident has been resolved. 'Edit' option is available, and no errors should pop up.
The previous issue with 500th errors has reoccurred. Our team is hands on resolving the problem.
The incident has been resolved. All services are up and running.
We are currently experiencing a general platform slowdown and a "limits reached" error. Our team is working to resolve this problem as soon as possible.
The root cause of the issue has been identified, and a fix has been rolled out. We are monitoring the situation.
The issue continues with the 500th error reproducing on the workflow creation step. Our team continues to diligently work on solution delivery.
The incident has been resolved. All services operate normally now. Thank you for your continuous patience.
We are recovering from the major outage on AWS side. You may receive occasional Opps errors and face other issues while using the product. Our team monitors the health of our AWS instance and is working to recover as soon as possible.
The incident has been resolved on AWS side, all services successfully recovered.
We are having issues with general platform slowdown, pages can load significantly longer, the errors regarding limits reaching can pop up during the signing session. We are diligently working on issue resolution. We are very sorry for the inconveniences.
This incident has been resolved. All systems are operating normally.