Aircall incident

Delay logging call/activity events to integrations

Minor Resolved View vendor source →

Aircall experienced a minor incident on July 17, 2026 affecting Hubspot Integration and Salesforce Integration and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 11:45 AM UTC
Resolved
Jul 17, 2026, 02:51 PM UTC
Duration
3h 6m
Detected by Pingoru
Jul 17, 2026, 11:45 AM UTC

Affected components

Hubspot IntegrationSalesforce IntegrationZendesk IntegrationOther Integrations

Update timeline

  1. investigating Jul 17, 2026, 11:45 AM UTC

    We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe. The team is actively looking into the root cause. Updates will follow as more information becomes available.

  2. identified Jul 17, 2026, 12:18 PM UTC

    We have identified the root cause of the delay in activity logging for integrations. A fix is currently being applied. We will confirm once activities are being logged within normal timeframes and provide a final update at that point.

  3. resolved Jul 17, 2026, 02:51 PM UTC

    Our engineering team has resolved the issue with delayed logging to integrations.