Aircall experienced a minor incident on October 19, 2025 affecting Aircall Workspace (Desktop) and Aircall Desktop App (Legacy) and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2025, 12:26 AM UTC
We are currently investigating reports of instability in some services. We will provide further feedback when possible.
- identified Oct 19, 2025, 12:47 AM UTC
We have identified service degradation in one of our real-time services, which is provided by one of Aircall's infrastructure providers. Our provider is actively investigating increased latency on some of their clusters.
- monitoring Oct 19, 2025, 12:59 AM UTC
We are observing improvements from the past minutes. The system seems to be stable now, but we continue to be in contact with our Provider, and we're actively monitoring the system performance to ensure full resolution of this issue. We will provide further updates as soon as necessary.
- resolved Oct 19, 2025, 01:25 AM UTC
System performance has remained stable during monitoring. We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked with our Provider to restore normal functionality. If you continue to experience any related issues, please reload the app, and in case the issue persists, don’t hesitate to reach out to our Support team for further assistance.