Aircall incident

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Minor Resolved View vendor source →

Aircall experienced a minor incident on October 5, 2026 affecting Inbound Calls and Inbound Messaging (SMS/MMS) and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 09:32 AM UTC
Resolved
Oct 05, 2026, 10:12 AM UTC
Duration
40m
Detected by Pingoru
Oct 05, 2026, 09:32 AM UTC

Affected components

Inbound CallsInbound Messaging (SMS/MMS)Numbers Management (Purchase, Porting, Compliance)eSIM

Update timeline

  1. investigating Oct 05, 2026, 09:32 AM UTC

    We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.

  2. investigating Oct 05, 2026, 09:33 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 05, 2026, 09:58 AM UTC

    We are working with our carrier that identified the issue and taking remedial actions.

  4. identified Oct 05, 2026, 10:01 AM UTC

    Our carrier is seeing recovery with calls and messaging services.

  5. monitoring Oct 05, 2026, 10:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Oct 05, 2026, 10:05 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 05, 2026, 10:12 AM UTC

    This has fully recovered and we confirm resolution.