AI-Media incident

System Metrics

Resolved after 15 hours, on July 24, 2026.

resolved Jul 30, 2026, 08:44 PM UTC

On July 24, an expired backend credential left the iCap Connection Stability and iCap Server Cluster Reconnects metrics blank for approximately 15 hours. This overlapped with the relay disconnects reported separately, so customers checking these metrics that morning had no visibility into connection health. Metrics for this window show a gap.

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And 2 more: Notion, Cloudflare.

Started: Jul 24, 2026, 11:00 AM UTC
Resolved: Jul 25, 2026, 02:00 AM UTC
Duration: 15h
Detected by Pingoru: Jul 24, 2026, 11:00 AM UTC

Update timeline

resolved Jul 30, 2026, 08:44 PM UTC

On July 24, an expired backend credential left the iCap Connection Stability and iCap Server Cluster Reconnects metrics blank for approximately 15 hours. This overlapped with the relay disconnects reported separately, so customers checking these metrics that morning had no visibility into connection health. Metrics for this window show a gap.

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