Is AI-Media down?

At approximately 3:15 PM EDT on July 29, an AWS host-level failure caused one Lexi worker instance to be replaced automatically. Because the instance was terminated forcefully, jobs running on it could not be requeued and were left in a state where they appeared active but were no longer producing captions. 16 jobs were affected, and captioning resumed on restart. All affected jobs have been cleared, and Lexi is operating normally.

On July 24, an expired backend credential left the iCap Connection Stability and iCap Server Cluster Reconnects metrics blank for approximately 15 hours. This overlapped with the relay disconnects reported separately, so customers checking these metrics that morning had no visibility into connection health. Metrics for this window show a gap.

At 06:56 AM EDT on July 24, an AWS routing issue in us-west-2 caused several client connections to drop across two US relays within a three minute window. All affected clients reconnected cleanly to other US relays. Sydney relays were unaffected. Connection stability returned to normal following the reconnects.