Is Agora (legacy — broken-pubDate generic_rss; replaced by id 6370) down?

1. 【China】Real-Time Communication Some call sessions have experience degrade in certain areas in China

   Ongoing ● 1h 46m

   Started Jun 13, 2026, 06:10 PM UTC

   Timeline · 1 update

   • monitoring · Apr 21, 2026, 10:36 PM UTC

     Posted Dec 29, 2024 - 04:32 AM UTC Investigating We have observed that Some call sessions have experience degrade in certain areas in China for Real-Time Communication in China, and we are currently investigating. Posted Dec 29, 2024 - 04:36 AM UTC Identified We have identified the cause of the issue and are currently working on a fix. Posted Dec 29, 2024 - 06:30 AM UTC Update We are continuing to work on a fix for this issue. Posted Dec 29, 2024 - 08:37 AM UTC Update The fix has been implemented, and we are monitoring to see if it effectively resolves the issue. Posted Dec 29, 2024 - 10:30 AM UTC Resolved The issue has been resolved, and we are continuously monitoring the online status. Posted Dec 31, 2024 - 07:59 AM UTC Summarize During the period from December 29, 2024, 04:20 (UTC) to December 29, 2024, 10:00 (UTC), we discovered some abnormal traffic in certain data centers of the Real-Time Communication service. A small number of users may have experienced a degrade in service quality. After taking targeted measures to address the abnormal traffic, the service has been restored.

   Latest: Posted Dec 29, 2024 - 04:32 AM UTC Investigating We have observed that Some call sessions have experience degrade in certain areas in China for Real-Time Communication in China, an…

2. 【Southeast Asia】Interactive Whiteboard Some API requests in the Southeast Asia region have failed

   Ongoing ● 1h 46m

   Started Jun 13, 2026, 06:10 PM UTC

   Timeline · 1 update

   • monitoring · Apr 21, 2026, 10:36 PM UTC

     Posted Jan 7, 2025 - 09:47 AM UTC Summarize During the period from 2025-01-02 04:11:00 (UTC) to 2025-01-03 06:35:00 (UTC), an abnormal status of a routing node for the interactive whiteboard service caused some API access failures. After removing the faulty node, the issue was resolved.

   Latest: Posted Jan 7, 2025 - 09:47 AM UTC Summarize During the period from 2025-01-02 04:11:00 (UTC) to 2025-01-03 06:35:00 (UTC), an abnormal status of a routing node for the interactive …

3. 【North America】Agora Chat Agora Chat Service North American cluster experienced multiple short-term performance decline

   Ongoing ● 1h 46m

   Started Jun 13, 2026, 06:10 PM UTC

   Timeline · 1 update

   • monitoring · Apr 21, 2026, 10:36 PM UTC

     Posted Mar 25, 2025 - 10:57 AM UTC Summarize Between 2025-03-23 22:37 UTC and 2025-03-24 19:53 UTC, the Agora Chat Service North American data center experienced multiple short-term performance decline due to abnormal traffic spikes. We implemented necessary measures to address the abnormal traffic. Currently, the data center has resumed normal service status.

   Latest: Posted Mar 25, 2025 - 10:57 AM UTC Summarize Between 2025-03-23 22:37 UTC and 2025-03-24 19:53 UTC, the Agora Chat Service North American data center experienced multiple short-ter…

4. 【China】Interactive Whiteboard performance degradation in the China region service cluster

   Ongoing ● 1h 46m

   Started Jun 13, 2026, 06:10 PM UTC

   Timeline · 1 update

   • monitoring · Apr 21, 2026, 10:36 PM UTC

     Posted Apr 18, 2025 - 01:15 PM UTC Summarize Between 2025-04-18 10:40 (UTC) and 2025-04-18 11:00 (UTC), the Interactive Whiteboard service in the China region experienced a degradation in service quality due to a sudden surge in traffic. After implementing emergency capacity expansion, the service returned to normal operation.

   Latest: Posted Apr 18, 2025 - 01:15 PM UTC Summarize Between 2025-04-18 10:40 (UTC) and 2025-04-18 11:00 (UTC), the Interactive Whiteboard service in the China region experienced a degrada…

5. 【Global】Real-Time Communication Login success rate data statistics anomaly leads to abnormal fluctuations in the 'SD-RTN™ Join Experience Indicator' metric

   Ongoing ● 1h 46m

   Started Jun 13, 2026, 06:10 PM UTC

   Timeline · 1 update

   • monitoring · Apr 21, 2026, 10:36 PM UTC

     Posted May 14, 2025 - 03:18 AM UTC Summarize From 2025-05-14 02:06 (UTC) to 2025-05-14 02:25 (UTC), due to an anomaly in the login success rate data statistics service, the 'SD-RTN™ Join Experience Indicator' metric experienced fluctuations. There was no actual impact on customer experience. The statistical anomaly issue has now recovered.

   Latest: Posted May 14, 2025 - 03:18 AM UTC Summarize From 2025-05-14 02:06 (UTC) to 2025-05-14 02:25 (UTC), due to an anomaly in the login success rate data statistics service, the 'SD-RTN…

+2 more ongoing incidents — sign up free to track them all.

1. 【Global】Real-Time Communication Abnormal statistics of login success rate data affect the display of the 'SD-RTN™ Join Experience Indicator' status, with no actual impact on customer experience

   Resolved —

   Started Jun 13, 2026, 06:10 PM UTC · Resolved Jun 13, 2026, 06:10 PM UTC

   Timeline · 1 update

   • resolved · Apr 21, 2026, 10:36 PM UTC

     Posted May 29, 2025 - 08:01 AM UTC Identified We have identified the cause of the issue and are currently working on a fix. Posted May 29, 2025 - 08:21 AM UTC Resolved This incident has been resolved. Posted May 29, 2025 - 08:30 AM UTC Summarize Starting from 2025-05-29 02:56:00 (UTC), the abnormal statistics of data indicators affected the display of the 'SD-RTN™ Join Experience Indicator' status, with no actual impact on customer experience. This issue was resolved at 2025-05-29 08:17:00 (UTC).

   Latest: Posted May 29, 2025 - 08:01 AM UTC Identified We have identified the cause of the issue and are currently working on a fix. Posted May 29, 2025 - 08:21 AM UTC Resolved This inciden…

2. 【China,Southeast Asia】Real-Time Communication The login delay for some users has increased

   Resolved —

   Started Jun 13, 2026, 06:10 PM UTC · Resolved Jun 13, 2026, 06:10 PM UTC

   Timeline · 1 update

   • resolved · Apr 21, 2026, 10:36 PM UTC

     Posted Aug 6, 2025 - 02:25 AM UTC Investigating We have observed that The login delay for some users has increased for Real-Time Communication in China,Southeast Asia, and we are currently investigating. Posted Aug 6, 2025 - 02:30 AM UTC Identified We have identified the cause of the issue and are currently working on a fix. Posted Aug 6, 2025 - 04:19 AM UTC Resolved This incident has been resolved. Posted Aug 6, 2025 - 03:32 AM UTC Update We are continuing to work on a fix for this issue.

   Latest: Posted Aug 6, 2025 - 02:25 AM UTC Investigating We have observed that The login delay for some users has increased for Real-Time Communication in China,Southeast Asia, and we are c…

3. 【Global】Real-Time Communication The login success rate for some users has decreased

   Resolved —

   Started Jun 13, 2026, 06:10 PM UTC · Resolved Jun 13, 2026, 06:10 PM UTC

   Timeline · 1 update

   • resolved · Apr 21, 2026, 10:36 PM UTC

     Posted Jan 31, 2026 - 01:30 PM UTC Resolved We have found that some users of the Real-Time Communication service encountered login failures, and the issue has now been resolved.

   Latest: Posted Jan 31, 2026 - 01:30 PM UTC Resolved We have found that some users of the Real-Time Communication service encountered login failures, and the issue has now been resolved.