Agora Outage History
Agora is up right nowPingoru has recorded 10 incidents for Agora: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 551 (0%) |
Incidents, newest first
Minor February 24, 2026 【Global】Real-Time Communication A small number of users are experiencing a black screen issue – Agora
Started Feb 24, 2026, 01:04 PM UTC· resolved Feb 24, 2026, 01:04 PM UTC
- resolved Feb 24, 2026, 01:04 PM UTC
We have identified that a limited number of users experienced a black screen phenomenon. We have addressed the issue, and services have now been restored. The impact occurred from 11:20 to 12:57 (UTC) on February 24, 2026.
Minor January 31, 2026 【Global】Real-Time Communication The login success rate for some users has decreased – Agora
Started Jan 31, 2026, 01:30 PM UTC· resolved Jan 31, 2026, 01:30 PM UTC
- resolved Jan 31, 2026, 01:30 PM UTC
We have found that some users of the Real-Time Communication service encountered login failures, and the issue has now been resolved.
Minor August 6, 2025 【China,Southeast Asia】Real-Time Communication The login delay for some users has increased 1h 54m Agora
Started Aug 06, 2025, 02:25 AM UTC· resolved Aug 06, 2025, 04:19 AM UTC
- investigating Aug 06, 2025, 02:25 AM UTC
We have observed that The login delay for some users has increased for Real-Time Communication in China,Southeast Asia, and we are currently investigating.
- identified Aug 06, 2025, 02:30 AM UTC
We have identified the cause of the issue and are currently working on a fix.
- monitoring Aug 06, 2025, 03:32 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 06, 2025, 04:19 AM UTC
This incident has been resolved.
Minor June 12, 2025 【Global】Cloud Recording The data statistical anomaly has caused an incorrect display of the cloud recording service status, with no actual impact on customer experience – Agora
Started Jun 12, 2025, 12:26 PM UTC· resolved Jun 12, 2025, 12:26 PM UTC
- resolved Jun 12, 2025, 12:26 PM UTC
From 11:01 to 11:57 (UTC) on June 11, 2025, an anomaly in data statistics caused an incorrect display of the cloud recording service status, with no actual impact on user experience. This issue has been resolved.
Minor May 29, 2025 【Global】Real-Time Communication Abnormal statistics of login success rate data affect the display of the 'SD-RTN™ Join Experience Indicator' status, with no actual impact on customer experience 29m Agora
Started May 29, 2025, 08:01 AM UTC· resolved May 29, 2025, 08:30 AM UTC
- identified May 29, 2025, 08:01 AM UTC
We have identified the cause of the issue and are currently working on a fix.
- resolved May 29, 2025, 08:21 AM UTC
This incident has been resolved.
- resolved May 29, 2025, 08:30 AM UTC
Starting from 2025-05-29 02:56:00 (UTC), the abnormal statistics of data indicators affected the display of the 'SD-RTN™ Join Experience Indicator' status, with no actual impact on customer experience. This issue was resolved at 2025-05-29 08:17:00 (UTC).
Minor May 14, 2025 【Global】Real-Time Communication Login success rate data statistics anomaly leads to abnormal fluctuations in the 'SD-RTN™ Join Experience Indicator' metric – Agora
Started May 14, 2025, 03:18 AM UTC· resolved May 14, 2025, 03:18 AM UTC
- resolved May 14, 2025, 03:18 AM UTC
From 2025-05-14 02:06 (UTC) to 2025-05-14 02:25 (UTC), due to an anomaly in the login success rate data statistics service, the 'SD-RTN™ Join Experience Indicator' metric experienced fluctuations. There was no actual impact on customer experience. The statistical anomaly issue has now recovered.
Minor April 18, 2025 【China】Interactive Whiteboard performance degradation in the China region service cluster – Agora
Started Apr 18, 2025, 01:15 PM UTC· resolved Apr 18, 2025, 01:15 PM UTC
- resolved Apr 18, 2025, 01:15 PM UTC
Between 2025-04-18 10:40 (UTC) and 2025-04-18 11:00 (UTC), the Interactive Whiteboard service in the China region experienced a degradation in service quality due to a sudden surge in traffic. After implementing emergency capacity expansion, the service returned to normal operation.
Minor March 25, 2025 【North America】Agora Chat Agora Chat Service North American cluster experienced multiple short-term performance decline – Agora
Started Mar 25, 2025, 10:57 AM UTC· resolved Mar 25, 2025, 10:57 AM UTC
- resolved Mar 25, 2025, 10:57 AM UTC
Between 2025-03-23 22:37 UTC and 2025-03-24 19:53 UTC, the Agora Chat Service North American data center experienced multiple short-term performance decline due to abnormal traffic spikes. We implemented necessary measures to address the abnormal traffic. Currently, the data center has resumed normal service status.
Minor January 7, 2025 【Southeast Asia】Interactive Whiteboard Some API requests in the Southeast Asia region have failed – Agora
Started Jan 07, 2025, 09:47 AM UTC· resolved Jan 07, 2025, 09:47 AM UTC
- resolved Jan 07, 2025, 09:47 AM UTC
During the period from 2025-01-02 04:11:00 (UTC) to 2025-01-03 06:35:00 (UTC), an abnormal status of a routing node for the interactive whiteboard service caused some API access failures. After removing the faulty node, the issue was resolved.
Minor December 29, 2024 【China】Real-Time Communication Some call sessions have experience degrade in certain areas in China 2d 3h Agora
Started Dec 29, 2024, 04:32 AM UTC· resolved Dec 31, 2024, 07:59 AM UTC
- investigating Dec 29, 2024, 04:32 AM UTC
We have observed that Some call sessions have experience degrade in certain areas in China for Real-Time Communication in China, and we are currently investigating.
- identified Dec 29, 2024, 04:36 AM UTC
We have identified the cause of the issue and are currently working on a fix.
- monitoring Dec 29, 2024, 06:30 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 29, 2024, 08:37 AM UTC
The fix has been implemented, and we are monitoring to see if it effectively resolves the issue.
- resolved Dec 29, 2024, 10:30 AM UTC
The issue has been resolved, and we are continuously monitoring the online status.
- resolved Dec 31, 2024, 07:59 AM UTC
During the period from December 29, 2024, 04:20 (UTC) to December 29, 2024, 10:00 (UTC), we discovered some abnormal traffic in certain data centers of the Real-Time Communication service. A small number of users may have experienced a degrade in service quality. After taking targeted measures to address the abnormal traffic, the service has been restored.