【China】Real-Time Communication Some call sessions have experience degrade in certain areas in China

Update timeline

1. monitoring Apr 21, 2026, 10:36 PM UTC

   Posted Dec 29, 2024 - 04:32 AM UTC Investigating We have observed that Some call sessions have experience degrade in certain areas in China for Real-Time Communication in China, and we are currently investigating. Posted Dec 29, 2024 - 04:36 AM UTC Identified We have identified the cause of the issue and are currently working on a fix. Posted Dec 29, 2024 - 06:30 AM UTC Update We are continuing to work on a fix for this issue. Posted Dec 29, 2024 - 08:37 AM UTC Update The fix has been implemented, and we are monitoring to see if it effectively resolves the issue. Posted Dec 29, 2024 - 10:30 AM UTC Resolved The issue has been resolved, and we are continuously monitoring the online status. Posted Dec 31, 2024 - 07:59 AM UTC Summarize During the period from December 29, 2024, 04:20 (UTC) to December 29, 2024, 10:00 (UTC), we discovered some abnormal traffic in certain data centers of the Real-Time Communication service. A small number of users may have experienced a degrade in service quality. After taking targeted measures to address the abnormal traffic, the service has been restored.