SMS 2FA delivery failures for Pay API
Timeline · 1 update
- resolved Oct 08, 2026, 07:27 PM UTC
An issue sending 2FA codes via SMS was identified on the Pay API. Other SMS functionality was unaffected. A patch fix has been applied.
Aeropay Outage History
Aeropay is up right nowAeropay had 14 outages in the last 2 years totaling 53h 35m of downtime — averaging 0.6 incidents per month.
There were 14 Aeropay outages since April 19, 2026 totaling 53h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
SMS Verification Code Delivery Delays via Pay SDK
Timeline · 3 updates
- investigating Oct 08, 2026, 02:02 AM UTC
We're aware that users signing up or resetting their password through our Pay SDK may experience delays or non-delivery of SMS verification codes. We have not observed impact to merchants integrating directly with our API. Our team is actively investigating the root cause and will post updates as we have them.
- monitoring Oct 08, 2026, 03:03 PM UTC
SMS delivery for verification codes via our Pay SDK has returned to normal levels, and we are no longer observing failures. We're continuing to closely monitor the situation before marking this incident as resolved. Direct API integrators remain unaffected.
- resolved Oct 08, 2026, 04:52 PM UTC
This incident has been resolved. The root cause was identified as an issue at a downstream provider, which was inadvertently filtering certain one-time passcode SMS messages. The downstream provider has confirmed the issue is resolved on their end, and we have verified normal SMS delivery for Pay SDK verification codes. No further action is needed.
Elevated errors on pay API endpoints
Timeline · 1 update
- resolved Sep 20, 2026, 08:05 PM UTC
Starting at 15:05 CT the Pay API began responding with 5xx level errors. This is due to unclosed stale database connections from the API workload computes accumulating and eventually maxing out our connection pool. At 15:10 API workload compute started decreasing tasks and closing database connections. API impact hit a maximum of 6% of all requests. At 15:30 API impact is less than 1% At 15:37 Last 5xx level error was detected
Degraded Performance - Wells Fargo
Timeline · 2 updates
- identified Aug 23, 2026, 03:33 AM UTC
Wells Fargo is experiencing an outage which in turn affects Aerosync bank linking and data retrieval. We are engaged with Wells Fargo and data sources and will update when resolved.
- resolved Aug 23, 2026, 04:16 AM UTC
Partial SMS Outage
Timeline · 1 update
- resolved Jul 16, 2026, 04:31 PM UTC
Starting at approximately 4:31 AM CDT on July 16, 2026, US mobile carrier networks began filtering SMS messages containing "Aeropay," causing delivery failures for messages used in user sign-up and phone verification flows. We deployed a workaround at approximately 12:32 PM CDT, and successful delivery rates returned to above 99%. We are actively working with carriers to reach a full resolution.
Balance Check and Auth Errors
Timeline · 2 updates
- identified Jul 10, 2026, 10:57 PM UTC
A data source powering Aerosync is experiencing issues that may prevent balance checks and authentication through our service. We are working closely with our data provider partners to monitor the situation and will update this page as more information becomes available. Thank you for your patience.
- resolved Jul 11, 2026, 01:29 AM UTC
Core API - Errors on POST /payoutTransaction
Timeline · 3 updates
- investigating Jul 09, 2026, 09:54 PM UTC
We're currently investigating a small number of errors affecting our POST /payoutTransaction endpoint. Our engineering team is actively looking into the issue, and we'll post an update as soon as we have more information. Thank you for your patience.
- monitoring Jul 09, 2026, 11:02 PM UTC
A fix has been deployed and we are currently monitoring the system. No further issues have been observed since the fix was applied. We'll continue to monitor and post a final update once we've confirmed full recovery.
- resolved Jul 09, 2026, 11:13 PM UTC
The issue has been fully resolved. All API endpoints are operating normally, and no further errors have been observed since the fix was deployed. Thank you for your patience.
Pay API - 5xx Errors
Timeline · 3 updates
- investigating Jul 08, 2026, 05:40 PM UTC
We're currently investigating an issue that may be causing some API endpoints to experience degraded performance 5xx status codes being returned. Our engineering team is actively working to restore full service, and we'll post an update as soon as we have more information. Thank you for your patience.
- monitoring Jul 08, 2026, 05:53 PM UTC
A fix has been deployed and we are currently monitoring the system. No further issues have been observed since the fix was applied. We'll continue to monitor and post a final update once we've confirmed full recovery.
- resolved Jul 08, 2026, 06:06 PM UTC
The issue has been fully resolved. All API endpoints are operating normally, and no further errors have been observed since the fix was deployed. Thank you for your patience.
Dedgrade Performance - Bank of America
Timeline · 2 updates
- identified Jun 20, 2026, 08:59 PM UTC
Bank of America is experiencing an outage which in turn affects Aerosync bank linking and data retrieval. We are engaged with Bank of America and data sources and will update when resolved.
- resolved Jun 21, 2026, 01:40 AM UTC
Elevated Errors on Pay API
Timeline · 2 updates
- monitoring Jun 11, 2026, 12:44 AM UTC
We're currently seeing a small number of requests across the Pay API returning 504 timeouts due to a degradation in one of our upstream third-party providers. The majority of traffic is unaffected. We're monitoring the situation and will provide updates as the issue is resolved.
- resolved Jun 11, 2026, 02:17 AM UTC
The upstream third-party degradation has been resolved and Pay API traffic has returned to normal. All requests are processing successfully. Thank you for your patience.
Balance Check and Auth Latency
Timeline · 2 updates
- monitoring Jun 03, 2026, 06:02 PM UTC
A data source powering Aerosync is experiencing issues that may prevent balance checks and authentication through our service. We are working closely with our data provider partners to monitor the situation and will update this page as more information becomes available. Thank you for your patience.
- resolved Jun 03, 2026, 07:10 PM UTC
Degraded Performance - Balance Checks and Auth
Timeline · 2 updates
- identified May 11, 2026, 01:25 PM UTC
A data source powering Aerosync is experiencing issues that may prevent balance checks and authentication through our service. We are working closely with our data provider partners to monitor the situation and will update this page as more information becomes available. Thank you for your patience.
- resolved May 11, 2026, 05:19 PM UTC
We are pleased to confirm that the downstream data source has resolved the issues. Our system is now stable and functioning as expected. Thank you for your patience and support throughout this process.
Degraded Performance - Balance Checks and Authentication
Timeline · 2 updates
- identified Apr 27, 2026, 04:59 PM UTC
A data source powering Aerosync is experiencing issues that may prevent balance checks and authentication through our service. We are working closely with our data provider partners to monitor the situation and will update this page as more information becomes available. Thank you for your patience.
- resolved Apr 27, 2026, 07:01 PM UTC
We are pleased to confirm that the downstream data source has resolved the issues. Our system is now stable and functioning as expected. Thank you for your patience and support throughout this process.
Major Outage detected on status page
Affected: Overall