Aeropay incident
SMS Verification Code Delivery Delays via Pay SDK
Resolved after 14 hours 50 minutes, on October 8, 2026.
This incident has been resolved. The root cause was identified as an issue at a downstream provider, which was inadvertently filtering certain one-time passcode SMS messages. The downstream provider has confirmed the issue is resolved on their end, and we have verified normal SMS delivery for Pay SDK verification codes. No further action is needed.
Update timeline
- investigating Oct 08, 2026, 02:02 AM UTC
We're aware that users signing up or resetting their password through our Pay SDK may experience delays or non-delivery of SMS verification codes. We have not observed impact to merchants integrating directly with our API. Our team is actively investigating the root cause and will post updates as we have them.
- monitoring Oct 08, 2026, 03:03 PM UTC
SMS delivery for verification codes via our Pay SDK has returned to normal levels, and we are no longer observing failures. We're continuing to closely monitor the situation before marking this incident as resolved. Direct API integrators remain unaffected.
- resolved Oct 08, 2026, 04:52 PM UTC
This incident has been resolved. The root cause was identified as an issue at a downstream provider, which was inadvertently filtering certain one-time passcode SMS messages. The downstream provider has confirmed the issue is resolved on their end, and we have verified normal SMS delivery for Pay SDK verification codes. No further action is needed.
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