Aeropay incident

Pay API 403 Errors

Minor

Resolved after 1 hour 24 minutes, affecting Core API, on November 12, 2026.

resolved Nov 12, 2026, 03:30 PM UTC

We have confirmed the increase in error rates on the Pay API has been resolved, and the service has been operating normally.

Started: Nov 12, 2026, 02:06 PM UTC
Resolved: Nov 12, 2026, 03:30 PM UTC
Duration: 1h 24m
Detected by Pingoru: Nov 12, 2026, 02:06 PM UTC

Affected components

Core API

Update timeline

investigating Nov 12, 2026, 02:06 PM UTC

We are investigating an increase in 403 errors on the Pay API.
monitoring Nov 12, 2026, 03:00 PM UTC

We have identified the issue and deployed a fix. Error rates and latency are returning to normal, and we are monitoring to confirm full recovery.
resolved Nov 12, 2026, 03:30 PM UTC

We have confirmed the increase in error rates on the Pay API has been resolved, and the service has been operating normally.

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