AdvancedMD incident

Claims appearing as "Pending" for an extended period

AdvancedMD experienced a minor incident on May 21, 2025 affecting Practice Management (PM), lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started: May 21, 2025, 12:07 AM UTC
Resolved: May 21, 2025, 01:19 AM UTC
Duration: 1h 12m
Detected by Pingoru: May 21, 2025, 12:07 AM UTC

Affected components

Practice Management (PM)

Update timeline

investigating May 21, 2025, 12:07 AM UTC

We are aware that some claims are currently appearing as “Pending” for an extended period. Our technical teams are engaged and actively working to resolve the issue. Please note that no action is required on your part at this time. All submitted claims are in our system and will continue processing as soon as the issue is resolved. We appreciate your patience and understanding, and we will provide updates as more information becomes available.
monitoring May 21, 2025, 12:19 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 21, 2025, 01:19 AM UTC

This incident has been resolved.