AdvancedMD incident

Updox Outage: Users are unable to access AdvancedMDFax

Major Resolved View vendor source →

AdvancedMD experienced a major incident on May 28, 2025 affecting Fax, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 01:32 PM UTC
Resolved
May 28, 2025, 02:03 PM UTC
Duration
31m
Detected by Pingoru
May 28, 2025, 01:32 PM UTC

Affected components

Fax

Update timeline

  1. identified May 28, 2025, 01:32 PM UTC

    Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.

  2. identified May 28, 2025, 01:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 28, 2025, 02:03 PM UTC

    This incident has been resolved.