AdvancedMD incident

Updox Outage: Users are unable to access AdvancedMDFax

Major Resolved View vendor source →

AdvancedMD experienced a major incident on May 28, 2025 affecting Fax, lasting 21h 22m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 04:18 PM UTC
Resolved
May 29, 2025, 01:41 PM UTC
Duration
21h 22m
Detected by Pingoru
May 28, 2025, 04:18 PM UTC

Affected components

Fax

Update timeline

  1. investigating May 28, 2025, 04:18 PM UTC

    Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.

  2. monitoring May 28, 2025, 05:53 PM UTC

    Updox has implemented a fix and is monitoring the results. We have confirmed that users are now able to access AdvancedMD Fax.

  3. resolved May 29, 2025, 01:41 PM UTC

    This incident has been resolved.