AdvancedMD incident
Updox Outage: Users are unable to access AdvancedMDFax
AdvancedMD experienced a major incident on May 29, 2025 affecting Fax, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2025, 01:42 PM UTC
Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
- monitoring May 29, 2025, 02:25 PM UTC
Updox has implemented a fix for the recent service disruption, and AdvancedMD Fax is now fully operational. Updox is in the process of replacing the network hardware responsible for this week’s outages. AdvancedMD will continue to monitor the situation and provide updates as they become available.
- monitoring May 30, 2025, 07:42 PM UTC
Updox has identified that the recent intermittent outages were caused by faulty hardware. To permanently resolve the issue, Updox will be performing a hardware upgrade today, May 30, 2025, between 8:00 PM and 10:00 PM MDT. During this maintenance window, AdvancedMD Fax services will be temporarily unavailable. We appreciate your understanding as we work with our partners to restore full service and ensure long-term reliability.
- resolved May 31, 2025, 02:11 AM UTC
This incident has been resolved.