AdvancedMD experienced a critical incident on June 2, 2025 affecting Practice Management (PM) and Electronic Health Records (EHR), lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Practice Management (PM)Electronic Health Records (EHR)
Update timeline
- investigating Jun 02, 2025, 06:46 PM UTC
We are currently investigating an issue affecting some users who are experiencing errors when attempting to log in to the platform. Our technical teams are actively working to resolve the problem. Incident Managers will continue to provide updates on the Status Page as more information becomes available.
- investigating Jun 02, 2025, 06:46 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 02, 2025, 07:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2025, 08:18 PM UTC
This incident has been resolved.