AdvancedMD experienced a minor incident on July 11, 2025 affecting Fax, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Fax
Update timeline
- investigating Jul 11, 2025, 01:20 PM UTC
Our third-party partner, Updox, is experiencing a disruption in service that is impacting our clients' ability to use AdvancedMD Fax. Updox recommends clearing your browser cache to resolve the issue. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox's status page at https://status.updox.com.
- resolved Jul 11, 2025, 02:28 PM UTC
This incident has been resolved.