AdvancedMD incident

Updox Outage: Users are unable access AdvancedMD Fax

Major Resolved View vendor source →

AdvancedMD experienced a major incident on April 29, 2025 affecting Fax, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 02:29 PM UTC
Resolved
Apr 29, 2025, 04:20 PM UTC
Duration
1h 51m
Detected by Pingoru
Apr 29, 2025, 02:29 PM UTC

Affected components

Fax

Update timeline

  1. investigating Apr 29, 2025, 02:29 PM UTC

    Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available. Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.

  2. resolved Apr 29, 2025, 04:20 PM UTC

    Updox has implemented a fix and restored service.