Adobe Experience Platform Outage History

Started Nov 08, 2026, 03:00 AM UTC· resolved Nov 08, 2026, 06:38 AM UTC

1. monitoring Nov 08, 2026, 04:10 AM UTC

   We’re investigating a performance issue.

2. monitoring Nov 08, 2026, 04:52 AM UTC

   We’ve changed the impact start date for the performance issue.

3. resolved Nov 08, 2026, 06:38 AM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Nov 06, 2026, 10:02 AM UTC· resolved Nov 06, 2026, 11:13 AM UTC

1. resolved Nov 06, 2026, 11:33 AM UTC

   We’ve resolved the performance issue.

Read the full incident report →

Started Nov 05, 2026, 12:51 PM UTC· resolved Nov 05, 2026, 01:38 PM UTC

1. monitoring Nov 05, 2026, 01:46 PM UTC

   We’re investigating a performance issue.

2. resolved Nov 05, 2026, 01:47 PM UTC

   We’ve resolved the performance issue.

Read the full incident report →

Started Nov 04, 2026, 12:25 PM UTC· resolved Nov 04, 2026, 12:55 PM UTC

1. resolved Nov 04, 2026, 01:16 PM UTC

   We’ve resolved the performance issue.

Read the full incident report →

Started Nov 03, 2026, 12:20 PM UTC· resolved Nov 03, 2026, 12:47 PM UTC

1. resolved Nov 03, 2026, 01:06 PM UTC

   We’ve changed the severity level from trivial to minor for the performance issue.

Read the full incident report →

Started Nov 03, 2026, 10:30 AM UTC· resolved Nov 03, 2026, 03:14 PM UTC

1. monitoring Nov 03, 2026, 01:23 PM UTC

   We’re investigating a performance issue.

2. monitoring Nov 03, 2026, 01:45 PM UTC

   We’ve changed the impact start date for the performance issue.

3. monitoring Nov 03, 2026, 01:58 PM UTC

   A subset of Adobe Experience Platform (AEP) customers in the Americas region may be experiencing issues with data ingestion. We are actively investigating this issue and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Experience Platform Support via the Support Portal in Admin Console or Experience League.

4. resolved Nov 03, 2026, 03:45 PM UTC

   We’ve resolved the performance issue.

5. resolved Nov 03, 2026, 03:57 PM UTC

   A subset of Adobe Experience Platform (AEP) customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team reduced the elevated processing backlog by routing high-volume batch traffic, allowing processing lag to return below alerting thresholds.Customer impact: Customers may have experienced data ingestion delays.If you are still experiencing symptoms, please contact AEP Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

6. resolved Nov 09, 2026, 04:18 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Oct 28, 2026, 09:57 PM UTC· resolved Oct 29, 2026, 03:22 PM UTC

1. monitoring Oct 29, 2026, 02:31 PM UTC

   We’re investigating a performance issue.

2. resolved Oct 29, 2026, 02:44 PM UTC

   The previously indicated issue has been determined to be non-impactful and has been closed.

3. resolved Oct 29, 2026, 03:52 PM UTC

   We’ve resolved the performance issue.

Read the full incident report →

Started Oct 27, 2026, 02:35 PM UTC· resolved Oct 27, 2026, 04:26 PM UTC

1. monitoring Oct 27, 2026, 04:42 PM UTC

   We’re investigating an availability issue.

2. resolved Oct 27, 2026, 04:56 PM UTC

   We’ve resolved the availability issue.

Read the full incident report →

Started Oct 26, 2026, 10:44 AM UTC· resolved Nov 03, 2026, 10:51 AM UTC

1. monitoring Nov 03, 2026, 10:51 AM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Nov 03, 2026, 10:52 AM UTC

   This issue has been determined to be impactful. We're investigating a performance issue.

3. monitoring Nov 03, 2026, 11:04 AM UTC

   A subset of Adobe Experience Platform (AEP) customers in the EMEA and Americas regions may be experiencing issues accessing certain audience-related functionality. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Experience Platform Support via the Support Portal in Admin Console or Experience League.

4. monitoring Nov 03, 2026, 11:53 AM UTC

   A subset of Platform Core Services customers in the EMEA and Americas regions may be experiencing a service degradation.What has changed: The Adobe Engineering team continues to actively investigate the issue, with additional resources engaged to support the investigation.Customer impact: Customers may experience issues when creating or editing audiences, with certain attribute values requiring manual entry.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Platform Core Services Support via the Support Portal in Admin Console or Experience League.

5. monitoring Nov 03, 2026, 12:58 PM UTC

   A subset of Platform Core Services customers in the EMEA and Americas regions may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe Engineering team implemented corrective measures to restore the affected functionality.Customer impact: Customers may have experienced issues when creating or editing audiences, with certain attribute values requiring manual entry.If you are still experiencing symptoms, please contact Platform Core Services Support via the Support Portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

6. monitoring Nov 03, 2026, 01:00 PM UTC

   We’ve changed the impact start date for the performance issue.

7. resolved Nov 03, 2026, 01:05 PM UTC

   We’ve resolved the performance issue.

Read the full incident report →

Started Oct 21, 2026, 02:09 AM UTC· resolved Oct 21, 2026, 02:37 AM UTC

1. resolved Nov 06, 2026, 11:25 PM UTC

   We’ve resolved the performance issue.

2. resolved Nov 06, 2026, 11:42 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Oct 15, 2026, 03:03 PM UTC· resolved Oct 16, 2026, 01:29 AM UTC

1. monitoring Oct 15, 2026, 08:47 PM UTC

   We’re investigating a performance issue.

2. monitoring Oct 16, 2026, 02:21 AM UTC

   A subset of Platform Core Services customers globally may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified elevated database load and resource contention that contributed to instability within supporting infrastructure services. The team implemented database tuning and remediation measures, reduced contention, and restored service stability across affected components.Customer impact: Customers may have experienced Orchestrated Campaign email deliveries failing with error messages.If you are still experiencing symptoms, please contact Platform Core Services Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

3. resolved Oct 16, 2026, 03:03 AM UTC

   We’ve resolved the performance issue.

Read the full incident report →

Started Oct 15, 2026, 06:47 AM UTC· resolved Oct 15, 2026, 07:00 AM UTC

1. monitoring Oct 15, 2026, 06:47 AM UTC

   Our monitoring systems have alerted to a potential issue.

2. resolved Oct 15, 2026, 07:00 AM UTC

   The previously indicated issue has been determined to be non-impactful and has been closed.

Read the full incident report →

Started Oct 15, 2026, 05:17 AM UTC· resolved Oct 15, 2026, 08:30 AM UTC

1. monitoring Oct 15, 2026, 06:32 AM UTC

   We’re investigating a performance issue.

2. monitoring Oct 15, 2026, 06:33 AM UTC

   We’ve changed the severity level from minor to major for the availability issue.

3. monitoring Oct 15, 2026, 06:41 AM UTC

   We’re investigating an availability issue.

4. monitoring Oct 15, 2026, 06:41 AM UTC

   A subset of Adobe Platform Core Services customers in the Americas region may be experiencing time outs, failed image pulls, deployment failures, or intermittent access issues related to Artifactory services. We are actively investigating this issue and working to restore service as quickly as possible. We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via the Support Portal in Admin Console.

5. monitoring Oct 15, 2026, 06:51 AM UTC

   A subset of Adobe Platform Core Services customers globally may be experiencing time outs, failed image pulls, deployment failures, or intermittent access issues related to Artifactory services. We are actively investigating this issue and working to restore service as quickly as possible. We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via the Support Portal in Admin Console

6. monitoring Oct 15, 2026, 07:06 AM UTC

   We've changed the Services impacted for the availability issue.

7. monitoring Oct 15, 2026, 07:06 AM UTC

   We’ve reopened our report on the availability issue.

8. monitoring Oct 15, 2026, 07:21 AM UTC

   A subset of Adobe Experience Platform Data Platform customers globally may be experiencing intermittent issues when accessing or using the service We are actively investigating the issue and working to restore normal service. We will post updates within one hour or as soon as new information becomes available.If you have any questions, please contact Adobe Data Foundation Support via the Support Portal in Admin Console.

9. monitoring Oct 15, 2026, 07:34 AM UTC

   We've changed the Services impacted for the availability issue.

10. monitoring Oct 15, 2026, 09:05 AM UTC

    A subset of Adobe Platform Core Services customers globally may be experiencing a service disruption.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Service restoration is in progress, and teams are continuing to validate service health.Customer impact: Customers may experience deployment failures, service delays, or intermittent service interruptions.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Platform Core Services Support via the Support Portal in Admin Console or Experience League.

11. monitoring Oct 15, 2026, 09:05 AM UTC

    A subset of Adobe Data Foundation customers globally may be experiencing a service disruption.What has changed: The Adobe engineering teams have identified contributing factors and are actively implementing recovery actions. Engineering teams continue to restore affected services and validate service health.Customer impact: Customers may experience data processing delays, degraded performance, or intermittent access issues.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Data Foundation Support via the Support Portal in Admin Console or Experience League.

12. resolved Oct 15, 2026, 09:31 AM UTC

    We’ve resolved the availability issue.

13. resolved Oct 15, 2026, 09:44 AM UTC

    A subset of Adobe Platform Core Services customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams identified the source of the issue, implemented service recovery measures, restored affected functionality, and validated service stability to ensure customers can access and use services as expected.Customer impact: Customers may have experienced deployment failures, extended deployment times, failed image pulls, intermittent access issues, reporting latency, or difficulties accessing affected services.If you are still experiencing symptoms, please contact Adobe Platform Core Services via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

14. resolved Oct 15, 2026, 10:17 AM UTC

    We’ve changed the impact start date for the availability issue.

15. resolved Oct 19, 2026, 07:07 AM UTC

    We’ve resolved the availability issue.

Read the full incident report →

Started Oct 14, 2026, 05:18 PM UTC· resolved Oct 14, 2026, 10:45 PM UTC

1. monitoring Oct 14, 2026, 06:44 PM UTC

   We’re investigating a performance issue.

2. monitoring Oct 14, 2026, 07:36 PM UTC

   A subset of Real-Time Customer Data Platform (RTCDP) customers in the Americas region may be experiencing UPS batch profile ingestion delays and the prevention of new batches from being processed. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact RTCDP Support via the Support Portal in Admin Console or Experience League.

3. monitoring Oct 14, 2026, 11:19 PM UTC

   A subset of Real-Time Customer Data Platform (RTCDP) customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team increased the memory allocated to the affected components to clear the batch ingestion delays. The team then retriggered/reran impacted jobs to fully resolve the issue. Customer impact: Customers may have experienced batch profile ingestion delays and the prevention of new batches from being processed.If you are still experiencing symptoms, please contact RTCDP Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

4. resolved Oct 14, 2026, 11:26 PM UTC

   We’ve resolved the performance issue.

5. resolved Oct 23, 2026, 07:32 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Oct 07, 2026, 08:26 PM UTC· resolved Oct 29, 2026, 12:00 PM UTC

1. monitoring Oct 22, 2026, 02:56 PM UTC

   We’re investigating a performance issue.

2. monitoring Oct 22, 2026, 03:06 PM UTC

   Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be encountering slower-than-expected datastore responses. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

3. monitoring Oct 22, 2026, 09:16 PM UTC

   A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: The Adobe engineering team has identified that the issue originates with a third-party data-store provider that this service depends on. The provider is deploying and validating a fix intended to resolve the latency; validation is ongoing, and a parallel investigation continues in case the fix does not fully resolve the issue.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

4. monitoring Oct 23, 2026, 04:49 PM UTC

   A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: The third-party data-store provider has identified a potential underlying infrastructure issue contributing to the increased latency observed in the Americas region. The provider is preparing a mitigation and working alongside the Adobe engineering team to prioritize affected resources while broader remediation efforts continue. Previously observed latency in the EMEA region is also being reviewed to confirm recovery.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

5. monitoring Oct 23, 2026, 06:45 PM UTC

   A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.- What has changed: Adobe engineering teams have implemented initial remediation and are continuing to analyze diagnostic information to address the remaining elevated latency and validate recovery.- Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

6. monitoring Oct 23, 2026, 09:33 PM UTC

   A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: The third-party data-store provider has implemented mitigation measures for a previously identified infrastructure issue. While the provider reports improved backend performance, the Adobe engineering team continues to observe elevated latency. Both teams are conducting additional diagnostic analysis to identify the source of the remaining delays.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

7. monitoring Oct 26, 2026, 02:21 PM UTC

   A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: Following additional mitigation efforts by a third-party data-store provider, the Adobe engineering team has observed significant improvements in service performance. The team is continuing to monitor the affected services and validate recovery before confirming full resolution.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

8. monitoring Oct 27, 2026, 05:13 PM UTC

   A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: Following additional mitigation efforts by Adobe's third-party data store provider, the Adobe engineering team continues to observe improvements in service performance and reduced customer impact. The team is continuing to monitor the affected services and validate full recovery before confirming resolution.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

9. monitoring Oct 28, 2026, 02:16 PM UTC

   A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: Following additional mitigation efforts by Adobe's third-party data store provider, the Adobe engineering team continues to observe improvements in service performance and reduced customer impact. The team is continuing to monitor the affected services to confirm resolution and monitor impact as a fix is being deployed.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

10. monitoring Oct 29, 2026, 04:38 PM UTC

    A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: The Adobe engineering team is continuing mitigation efforts and has observed performance improvement over time. The team continues to monitor the issue as the permanent fix is developed.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

11. monitoring Oct 30, 2026, 02:32 PM UTC

    A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: The Adobe engineering team is continuing mitigation efforts and has observed performance improvement over time. The team has identified a possible fix and is investigating the next steps.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

12. monitoring Oct 30, 2026, 07:04 PM UTC

    A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: The third-party data-store provider has completed its mitigation efforts, and the Adobe engineering team has observed significant improvements in service performance. However, intermittent periods of elevated latency remain under investigation. Both teams are continuing diagnostic analysis and monitoring to determine the source of the remaining delays.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

13. resolved Oct 30, 2026, 07:41 PM UTC

    We’ve resolved the performance issue.

14. resolved Oct 30, 2026, 07:42 PM UTC

    Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may have experienced a service degradation. What has changed: This issue has been resolved, and all systems are fully operational. Customer Impact: A subset of customers may have experienced slower-than-expected datastore responses, including offers not being presented or timing out, which may have prevented affected customers from completing transactions.If you are still experiencing symptoms, please contact RTCDP Support via the Admin Console or Experience League. The information on this page reflects our understanding of the incident and impact at the time of the update.

15. resolved Oct 30, 2026, 08:13 PM UTC

    We've changed the Services impacted for the performance issue.

16. resolved Nov 09, 2026, 06:47 PM UTC

    We’ve reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Oct 01, 2026, 11:11 AM UTC· resolved Oct 07, 2026, 03:22 PM UTC

1. resolved Oct 09, 2026, 11:34 AM UTC

   We’ve resolved the availability issue.

Read the full incident report →

Started Sep 30, 2026, 06:17 PM UTC· resolved Oct 04, 2026, 04:08 AM UTC

1. monitoring Oct 01, 2026, 07:50 PM UTC

   We’re investigating a performance issue.

2. monitoring Oct 01, 2026, 07:59 PM UTC

   Adobe Real-Time Customer Data Platform (RTCDP) customers globally may be encountering failed jobs or missing fields. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

3. monitoring Oct 01, 2026, 08:52 PM UTC

   Adobe Real-Time Customer Data Platform (RTCDP) customers globally may be experiencing a service degradation. - What has changed: The Adobe engineering team is engaging the necessary resources to investigate the issue and determine a path to mitigation.- Customer Impact: A subset of RTCDP customers globally may be encountering failed jobs or missing fields.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.

4. monitoring Oct 01, 2026, 09:57 PM UTC

   Adobe Real-Time Customer Data Platform (RTCDP) customers globally may be experiencing a service degradation. What has changed: The Adobe engineering team has identified a possible fix and is working to deploy the necessary configuration.Customer Impact: A subset of RTCDP customers globally may be encountering failed jobs or missing fields.We will post updates as soon as new information is available. If you have any questions,  please contact RTCDP Support via the Admin Console or Experience League.

5. monitoring Oct 02, 2026, 04:22 AM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

6. monitoring Oct 02, 2026, 04:59 AM UTC

   We’re investigating a performance issue.

7. monitoring Oct 02, 2026, 05:42 AM UTC

   A subset of Platform Core Services customers globally may be experiencing a service degradation.What has changed: The Adobe engineering teams continue to investigate the issue and are actively working to mitigate customer impact. Recovery efforts remain ongoing, and teams are closely monitoring service stability.Customer Impact: Customers globally may continue to experience failed jobs or missing fields within affected workflows.We will provide updates as soon as new information becomes available. If you have any questions, please contact Adobe Platform Core Services through the Admin Console or Experience League.

8. monitoring Oct 02, 2026, 08:37 PM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

9. resolved Oct 04, 2026, 04:53 AM UTC

   We’ve changed the severity level from trivial to minor for the performance issue.

10. resolved Oct 15, 2026, 02:38 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Sep 25, 2026, 11:01 AM UTC· resolved Sep 25, 2026, 11:26 AM UTC

1. monitoring Sep 25, 2026, 11:01 AM UTC

   We’re investigating a performance issue.

2. resolved Sep 25, 2026, 11:26 AM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Sep 24, 2026, 09:00 AM UTC· resolved Sep 24, 2026, 09:15 AM UTC

1. monitoring Sep 24, 2026, 09:04 AM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Sep 24, 2026, 09:13 AM UTC

   We’ve reduced the severity level of this issue and will no longer be publishing updates.

3. resolved Sep 24, 2026, 09:42 AM UTC

   We’ve resolved the performance issue.

4. resolved Sep 24, 2026, 10:22 AM UTC

   We’ve resolved the performance issue.

5. resolved Sep 24, 2026, 10:23 AM UTC

   We’ve resolved the performance issue.

6. resolved Sep 24, 2026, 10:23 AM UTC

   We’ve resolved the performance issue.

7. resolved Sep 24, 2026, 10:28 AM UTC

   We've changed the Services impacted for the performance issue.

Read the full incident report →

Started Sep 24, 2026, 12:05 AM UTC· resolved Sep 24, 2026, 12:57 AM UTC

1. monitoring Sep 24, 2026, 12:06 AM UTC

   We’re investigating a performance issue.

2. resolved Sep 24, 2026, 12:57 AM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Sep 23, 2026, 03:41 AM UTC· resolved Sep 23, 2026, 03:41 AM UTC

1. monitoring Sep 23, 2026, 03:41 AM UTC

   We’re investigating a performance issue.

2. resolved Sep 23, 2026, 04:00 AM UTC

   The previously indicated issue has been determined to be non-impactful and has been closed.

Read the full incident report →

Started Sep 22, 2026, 09:48 PM UTC· resolved Sep 23, 2026, 06:30 AM UTC

1. monitoring Sep 22, 2026, 09:48 PM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Sep 22, 2026, 09:59 PM UTC

   We’ve reduced the severity level of this issue and will no longer be publishing updates.

3. monitoring Sep 23, 2026, 05:16 AM UTC

   We’re investigating a performance issue.

4. monitoring Sep 23, 2026, 05:36 AM UTC

   A subset of Adobe Experience Platform (AEP) customers hosted in Americas region may be experiencing delayed visibility of audit logs and activity records after performing actions within the platform. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.

5. monitoring Sep 23, 2026, 05:57 AM UTC

   A subset of Adobe Experience Platform (AEP) customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe Engineering teams have identified the source of the increased processing latency and continue to monitor the environment. A remediation has been developed and is currently being validated to address the underlying cause of the delays.Customer impact: Customers may experience delayed visibility of audit logs and activity records after performing actions within the platform. Audit events continue to be processed successfully but may appear with increased latency before becoming visible.We will post updates as soon as new information is available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.

6. monitoring Sep 23, 2026, 05:59 AM UTC

   We’re investigating a performance issue.

7. monitoring Sep 23, 2026, 06:11 AM UTC

   A subset of Adobe Experience Platform (AEP) Platform Core Services customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe engineering team have identified increased latency within an audit event processing service and continue to monitor the environment while validating a remediation to address the underlying cause.Customer impact: Customers may experience delays in the availability of data or platform activities that depend on audit event processing. Some actions may take longer than expected to be reflected across affected services.We will post updates as soon as new information is available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.

8. resolved Sep 23, 2026, 08:59 AM UTC

   We’ve resolved the performance issue.

9. resolved Sep 23, 2026, 09:01 AM UTC

   A subset of Adobe Experience Platform (AEP) Platform Core Services customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Adobe engineering teams confirmed recovery after processing backlogs were reduced and affected services returned to expected performance levelsCustomer impact: Customers may have experienced delays in the availability of data or platform activities that depend on audit event processing. Some actions may have taken longer than expected to be reflected across affected services.If you are still experiencing symptoms, please contact AEP Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

10. resolved Sep 23, 2026, 09:01 AM UTC

    A subset of Adobe Experience Platform (AEP) customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Adobe engineering teams confirmed recovery after processing backlogs were reduced and audit event visibility returned to expected levels.Customer impact: Customers may have experienced delays in the visibility of audit logs and activity records after performing actions within the platform. Audit events continued to process successfully but may have appeared later than expected.If you are still experiencing symptoms, please contact AEP Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

11. resolved Sep 24, 2026, 02:56 PM UTC

    We’ve reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Sep 22, 2026, 09:00 PM UTC· resolved Sep 22, 2026, 09:00 PM UTC

1. monitoring Sep 22, 2026, 09:00 PM UTC

   Our monitoring systems have alerted to a potential issue.

2. resolved Sep 22, 2026, 09:09 PM UTC

   The previously indicated issue has been determined to be non-impactful and has been closed.

Read the full incident report →

Started Sep 18, 2026, 03:34 PM UTC· resolved Nov 09, 2026, 08:52 PM UTC

1. monitoring Sep 23, 2026, 11:34 AM UTC

   We’re investigating a performance issue.

2. monitoring Sep 23, 2026, 11:36 AM UTC

   We’ve changed the impact start date for the performance issue.

3. monitoring Sep 23, 2026, 11:36 AM UTC

   We’ve changed the impact start date for the performance issue.

4. monitoring Sep 23, 2026, 11:37 AM UTC

   We’ve changed the impact start date for the performance issue.

5. monitoring Sep 23, 2026, 11:37 AM UTC

   We’ve changed the impact start date for the performance issue.

6. monitoring Sep 23, 2026, 11:45 AM UTC

   A subset of Adobe Experience Platform (AEP) customers in EMEA and Americas region may be experiencing issues loading or editing existing B2B audience segments. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.

7. monitoring Sep 23, 2026, 12:48 PM UTC

   A subset of Adobe Experience Platform (AEP) customers in the EMEA and Americas regions may be experiencing a service degradation.What has changed: Engineering teams have successfully reproduced the issue affecting the editing of existing B2B audience segments and are actively investigating the underlying cause. The scope of impact across affected environments is being assessed, while remediation options are being evaluated.Customer impact: Customers may experience issues loading or editing existing B2B audience segments through Segment Builder and may encounter errors when attempting to modify existing segments or audiences.We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Experience Platform Support via the Support Portal in Admin Console.

8. monitoring Sep 23, 2026, 01:35 PM UTC

   Adobe Experience Platform (AEP) customers in the Americas and EMEA regions may be experiencing a service degradation. What has changed: The Adobe engineering team has engaged the necessary resources and is working to configure a fix to mitigate the issue.Customer Impact: During the impacted timeframe, a subset of customers in the Americas and EMEA regions may be experiencing issues loading or editing existing B2B audience segments. Customers may encounter errors when attempting to edit existing segments or audiences through Segment Builder.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Platform (AEP) Support via the Admin Console.

9. resolved Sep 23, 2026, 05:21 PM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Sep 18, 2026, 10:03 AM UTC· resolved Sep 18, 2026, 12:28 PM UTC

1. monitoring Sep 18, 2026, 11:27 AM UTC

   We’re investigating an availability issue.

2. monitoring Sep 18, 2026, 11:44 AM UTC

   We’re investigating an availability issue.

3. monitoring Sep 18, 2026, 11:45 AM UTC

   A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

4. monitoring Sep 18, 2026, 11:56 AM UTC

   We've changed the Services impacted for the availability issue.

5. monitoring Sep 18, 2026, 11:56 AM UTC

   We’re investigating an availability issue.

6. resolved Sep 18, 2026, 12:03 PM UTC

   We’ve resolved the availability issue.

7. resolved Sep 18, 2026, 12:03 PM UTC

   We’ve resolved the availability issue.

8. resolved Sep 18, 2026, 12:03 PM UTC

   We’ve resolved the availability issue.

9. resolved Sep 18, 2026, 12:03 PM UTC

   We’ve resolved the availability issue.

10. resolved Sep 21, 2026, 01:49 PM UTC

    We've changed the Services impacted for the availability issue.

11. resolved Sep 28, 2026, 03:10 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

12. resolved Oct 05, 2026, 06:52 AM UTC

    We’ve changed the impact end date for the availability issue.

Read the full incident report →