Resolved after 4 hours 44 minutes, affecting Data Foundation, on November 3, 2026.
A subset of Adobe Experience Platform (AEP) customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team reduced the elevated processing backlog by routing high-volume batch traffic, allowing processing lag to return below alerting thresholds.Customer impact: Customers may have experienced data ingestion delays.If you are still experiencing symptoms, please contact AEP Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
Affected components
Update timeline
- monitoring Nov 03, 2026, 01:23 PM UTC
We’re investigating a performance issue.
- monitoring Nov 03, 2026, 01:45 PM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Nov 03, 2026, 01:58 PM UTC
A subset of Adobe Experience Platform (AEP) customers in the Americas region may be experiencing issues with data ingestion. We are actively investigating this issue and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Experience Platform Support via the Support Portal in Admin Console or Experience League.
- resolved Nov 03, 2026, 03:45 PM UTC
We’ve resolved the performance issue.
- resolved Nov 03, 2026, 03:57 PM UTC
A subset of Adobe Experience Platform (AEP) customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team reduced the elevated processing backlog by routing high-volume batch traffic, allowing processing lag to return below alerting thresholds.Customer impact: Customers may have experienced data ingestion delays.If you are still experiencing symptoms, please contact AEP Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
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