Data Foundation, Platform Core Services: Performance issue

Update timeline

1. monitoring Sep 22, 2026, 09:48 PM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Sep 22, 2026, 09:59 PM UTC

   We’ve reduced the severity level of this issue and will no longer be publishing updates.

3. monitoring Sep 23, 2026, 05:16 AM UTC

   We’re investigating a performance issue.

4. monitoring Sep 23, 2026, 05:36 AM UTC

   A subset of Adobe Experience Platform (AEP) customers hosted in Americas region may be experiencing delayed visibility of audit logs and activity records after performing actions within the platform. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.

5. monitoring Sep 23, 2026, 05:57 AM UTC

   A subset of Adobe Experience Platform (AEP) customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe Engineering teams have identified the source of the increased processing latency and continue to monitor the environment. A remediation has been developed and is currently being validated to address the underlying cause of the delays.Customer impact: Customers may experience delayed visibility of audit logs and activity records after performing actions within the platform. Audit events continue to be processed successfully but may appear with increased latency before becoming visible.We will post updates as soon as new information is available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.

6. monitoring Sep 23, 2026, 05:59 AM UTC

   We’re investigating a performance issue.

7. monitoring Sep 23, 2026, 06:11 AM UTC

   A subset of Adobe Experience Platform (AEP) Platform Core Services customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe engineering team have identified increased latency within an audit event processing service and continue to monitor the environment while validating a remediation to address the underlying cause.Customer impact: Customers may experience delays in the availability of data or platform activities that depend on audit event processing. Some actions may take longer than expected to be reflected across affected services.We will post updates as soon as new information is available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.

8. resolved Sep 23, 2026, 08:59 AM UTC

   We’ve resolved the performance issue.

9. resolved Sep 23, 2026, 09:01 AM UTC

   A subset of Adobe Experience Platform (AEP) Platform Core Services customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Adobe engineering teams confirmed recovery after processing backlogs were reduced and affected services returned to expected performance levelsCustomer impact: Customers may have experienced delays in the availability of data or platform activities that depend on audit event processing. Some actions may have taken longer than expected to be reflected across affected services.If you are still experiencing symptoms, please contact AEP Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

10. resolved Sep 23, 2026, 09:01 AM UTC

    A subset of Adobe Experience Platform (AEP) customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Adobe engineering teams confirmed recovery after processing backlogs were reduced and audit event visibility returned to expected levels.Customer impact: Customers may have experienced delays in the visibility of audit logs and activity records after performing actions within the platform. Audit events continued to process successfully but may have appeared later than expected.If you are still experiencing symptoms, please contact AEP Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

11. resolved Sep 24, 2026, 02:56 PM UTC

    We’ve reduced the severity level of the performance issue and will no longer be publishing updates.