Resolved after 5 days 1 hour, affecting Data Foundation, on September 18, 2026.
We've reduced the severity level of the performance issue and will no longer be publishing updates.
Affected components
Update timeline
- monitoring Sep 23, 2026, 11:34 AM UTC
We’re investigating a performance issue.
- monitoring Sep 23, 2026, 11:36 AM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Sep 23, 2026, 11:36 AM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Sep 23, 2026, 11:37 AM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Sep 23, 2026, 11:37 AM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Sep 23, 2026, 11:45 AM UTC
A subset of Adobe Experience Platform (AEP) customers in EMEA and Americas region may be experiencing issues loading or editing existing B2B audience segments. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.
- monitoring Sep 23, 2026, 12:48 PM UTC
A subset of Adobe Experience Platform (AEP) customers in the EMEA and Americas regions may be experiencing a service degradation.What has changed: Engineering teams have successfully reproduced the issue affecting the editing of existing B2B audience segments and are actively investigating the underlying cause. The scope of impact across affected environments is being assessed, while remediation options are being evaluated.Customer impact: Customers may experience issues loading or editing existing B2B audience segments through Segment Builder and may encounter errors when attempting to modify existing segments or audiences.We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Experience Platform Support via the Support Portal in Admin Console.
- monitoring Sep 23, 2026, 01:35 PM UTC
Adobe Experience Platform (AEP) customers in the Americas and EMEA regions may be experiencing a service degradation. What has changed: The Adobe engineering team has engaged the necessary resources and is working to configure a fix to mitigate the issue.Customer Impact: During the impacted timeframe, a subset of customers in the Americas and EMEA regions may be experiencing issues loading or editing existing B2B audience segments. Customers may encounter errors when attempting to edit existing segments or audiences through Segment Builder.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Platform (AEP) Support via the Admin Console.
- resolved Sep 23, 2026, 05:21 PM UTC
We've reduced the severity level of the performance issue and will no longer be publishing updates.
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