Adobe Experience Platform incident
Platform Core Services, Adobe Journey Optimizer: Performance issue
Ongoing since 08:26 PM UTC, affecting Platform Core Services.
A subset of Adobe Journey Optimizer (AJO) and AJO B2B customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: The Adobe engineering team has identified that the issue originates with a third-party data-store provider that these services depend on. That provider is deploying and validating a fix intended to resolve the latency; validation is ongoing, and a parallel investigation continues in case the fix does not fully resolve the issue.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
Affected components
Update timeline
- monitoring Oct 22, 2026, 02:56 PM UTC
We’re investigating a performance issue.
- monitoring Oct 22, 2026, 03:06 PM UTC
Adobe Journey Optimizer (AJO) & AJO B2B customers in the Americas and EMEA regions may be encountering slower-than-expected datastore responses. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
- monitoring Oct 22, 2026, 03:06 PM UTC
Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be encountering slower-than-expected datastore responses. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.
- monitoring Oct 22, 2026, 09:16 PM UTC
A subset of Adobe Real-Time Customer Data Platform (RTCDP) customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: The Adobe engineering team has identified that the issue originates with a third-party data-store provider that this service depends on. The provider is deploying and validating a fix intended to resolve the latency; validation is ongoing, and a parallel investigation continues in case the fix does not fully resolve the issue.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact RTCDP Support via the Admin Console or Experience League.
- monitoring Oct 22, 2026, 09:17 PM UTC
A subset of Adobe Journey Optimizer (AJO) and AJO B2B customers in the Americas and EMEA regions may be experiencing a service degradation.What has changed: The Adobe engineering team has identified that the issue originates with a third-party data-store provider that these services depend on. That provider is deploying and validating a fix intended to resolve the latency; validation is ongoing, and a parallel investigation continues in case the fix does not fully resolve the issue.Customer impact: A subset of customers may continue to encounter slower-than-expected datastore responses.We will post updates as soon as new information is available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
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