Adobe Experience Cloud incident
Adobe Journey Optimizer: Availability issue
Resolved after 1 hour 56 minutes, affecting Adobe Journey Optimizer, on October 29, 2026.
A subset of Adobe Journey Optimizer customers in the EMEA region may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams restored connectivity to the affected service, restarted impacted service components, validated service health, and tested affected workflows to confirm recovery.Customer impact: Customers may have experienced issues with authorizing, testing, previews, and related campaign functionality.If you are still experiencing symptoms, please contact Adobe Journey Optimizer Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
Affected components
Update timeline
- monitoring Oct 29, 2026, 06:17 AM UTC
We’re investigating an availability issue.
- monitoring Oct 29, 2026, 06:26 AM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA region may be experiencing issues when authoring, testing, or previewing campaigns. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console.
- resolved Oct 29, 2026, 06:50 AM UTC
We’ve resolved the availability issue.
- resolved Oct 29, 2026, 06:54 AM UTC
A subset of Adobe Journey Optimizer customers in the EMEA region may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams restored connectivity to the affected service, restarted impacted service components, validated service health, and tested affected workflows to confirm recovery.Customer impact: Customers may have experienced issues with authorizing, testing, previews, and related campaign functionality.If you are still experiencing symptoms, please contact Adobe Journey Optimizer Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
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