Adobe Experience Cloud incident
AI Assistant, CX Enterprise Coworker: Performance issue
Ongoing since 01:00 AM UTC, affecting CX Enterprise Coworker.
Adobe Experience Platform and Adobe Journey Optimizer customers globally notice they can access the Coworker product even though their organization has not purchased the feature. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEP or AJO Support via the Admin Console or Experience League.
Affected components
Update timeline
- monitoring Oct 29, 2026, 02:31 PM UTC
We’re investigating a performance issue.
- resolved Oct 29, 2026, 02:44 PM UTC
The previously indicated issue has been determined to be non-impactful and has been closed.
- monitoring Oct 29, 2026, 02:48 PM UTC
Adobe Experience Platform and Adobe Journey Optimizer customers globally notice they can access the Coworker product even though their organization has not purchased the feature. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEP or AJO Support via the Admin Console or Experience League.
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