Ongoing since 04:53 PM UTC, affecting Real-Time CDP.
Adobe Real-Time Customer Data Platform (RTCDP) customers in the APAC region who access the service from the Americas region may be experiencing delayed personalization for end-users. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact RTCDP support via the Admin Console or Experience League.
Affected components
Update timeline
- monitoring Oct 29, 2026, 05:19 PM UTC
We’re investigating a performance issue.
- monitoring Oct 29, 2026, 05:41 PM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Oct 29, 2026, 05:46 PM UTC
Adobe Real-Time Customer Data Platform (RTCDP) customers in the APAC region who access the service from the Americas region may be experiencing delayed personalization for end-users. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact RTCDP support via the Admin Console or Experience League.
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