Adobe Experience Cloud incident
Customer Journey Analytics: Performance issue
Resolved after 3 hours 28 minutes, affecting Customer Journey Analytics, on September 22, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
Update timeline
- monitoring Sep 22, 2026, 09:51 AM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Sep 22, 2026, 10:07 AM UTC
This issue has been determined to be impactful. We're investigating an availability issue.
- monitoring Sep 22, 2026, 10:25 AM UTC
A subset of Adobe Journey Optimizer hosted in APAC region may experience availability issues while using the CJA Reporting Applications. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact CJA Support via the Support Portal in Admin Console.
- monitoring Sep 22, 2026, 10:25 AM UTC
We’re investigating an availability issue.
- resolved Sep 22, 2026, 10:30 AM UTC
We’ve resolved the availability issue.
- resolved Sep 22, 2026, 05:08 PM UTC
We’ve changed the severity level from major to minor for the performance issue.
- resolved Sep 24, 2026, 02:35 PM UTC
We’ve changed the impact start date for the performance issue.
- resolved Oct 05, 2026, 08:25 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
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