Adobe Experience Cloud incident
Adobe Journey Optimizer: Performance issue
Resolved after 2 hours, affecting Adobe Journey Optimizer, on September 17, 2026.
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
Affected components
Update timeline
- monitoring Sep 17, 2026, 09:46 AM UTC
We’re investigating an availability issue.
- monitoring Sep 17, 2026, 09:55 AM UTC
A subset of Adobe Journey Optimizer customers hosted in the Americas region may experience intermittent errors or delays while using Campaign Orchestration functionality. Some actions may fail to complete or take longer than expected. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AJO Support.
- monitoring Sep 17, 2026, 10:29 AM UTC
A subset of Adobe Journey Optimizer customers hosted in the Americas Region may have experienced a service degradation.Resolution Summary: This issue has been resolved, and all systems are fully operational.Customer Impact: Customers may have experienced intermittent errors, timeouts, or delays while using Campaign Orchestration functionality. Some campaign-related actions may have failed to complete successfully or required retries.If you are still experiencing symptoms, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 17, 2026, 10:34 AM UTC
We’ve resolved the availability issue.
- resolved Sep 24, 2026, 03:23 PM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
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