Adobe Marketo Engage: Performance issue

Update timeline

1. monitoring Sep 16, 2026, 11:39 PM UTC

   We’re investigating a performance issue.

2. monitoring Sep 17, 2026, 12:30 AM UTC

   Adobe Marketo Engage customers in the San Jose data center may experience intermittent login issues. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console.

3. monitoring Sep 17, 2026, 12:53 AM UTC

   Adobe Marketo Engage customers in the San Jose data center may be experiencing intermittent login issues. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console.

4. monitoring Sep 17, 2026, 01:08 AM UTC

   Adobe Marketo Engage customers in the San Jose region may be experiencing a service degradation.What has changed: We are investigating reports of intermittent login issues affecting a subset of customers and are working to identify the cause.Customer impact: Some customers may be experiencing intermittent login failures or unexpected sign-outs during active sessions.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console.

5. monitoring Sep 17, 2026, 01:56 AM UTC

   A subset of Adobe Marketo Engage customers in the San Jose region may be experiencing a service degradation.What has changed: The Adobe engineering teams are investigating reports of intermittent login issues affecting a subset of customers and are working to identify the cause. Customer impact: Some customers may be experiencing intermittent login failures or unexpected sign-outs during active sessions.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console.

6. resolved Sep 17, 2026, 02:15 AM UTC

   We’ve resolved the performance issue.

7. resolved Sep 17, 2026, 02:21 AM UTC

   We’ve changed the impact end date for the performance issue.

8. resolved Sep 17, 2026, 02:22 AM UTC

   We’ve changed the impact start date for the performance issue.

9. resolved Sep 22, 2026, 06:03 PM UTC

   We’ve changed the impact start date for the performance issue.

10. resolved Sep 22, 2026, 06:08 PM UTC

    We've changed the Services impacted for the performance issue.

11. resolved Sep 30, 2026, 10:10 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.