Adobe Experience Cloud incident
Adobe Marketo Engage: Performance issue
Resolved after 1 hour 24 minutes, affecting Adobe Marketo Engage, on September 16, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
Update timeline
- monitoring Sep 16, 2026, 07:10 AM UTC
We’re investigating a performance issue.
- monitoring Sep 16, 2026, 07:22 AM UTC
A subset of Adobe Marketo Engage customers in Ashburn data center may experience delays in trigger campaign execution and see outdated Smart List data. We are actively investigating this issue and will provide an update within one hour or sooner if additional information becomes available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- monitoring Sep 16, 2026, 07:22 AM UTC
We've changed the Services impacted for the performance issue.
- monitoring Sep 16, 2026, 07:27 AM UTC
We've changed the Services impacted for the performance issue.
- resolved Sep 16, 2026, 07:51 AM UTC
We’ve resolved the performance issue.
- resolved Sep 25, 2026, 03:08 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
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