Adobe Experience Cloud incident
Adobe Marketo Engage: Performance issue
Resolved after 17 hours 13 minutes, affecting Adobe Marketo Engage, on September 15, 2026.
A subset of Adobe Marketo Engage customers hosted in the Ashburn data center experienced a service degradation.What has changed: This issue has been resolved, and all systems are fully operational.Customer impact: Customers were unable to complete List Bulk Imports for certain files within the supported file size range. As a result, imported lists may not be available for use in downstream activities, including Smart CampaignsIf you are still experiencing symptoms, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support. The information on this page reflects our understanding of the incident and impact at the time of the update.
Affected components
Update timeline
- monitoring Sep 16, 2026, 06:23 AM UTC
We’re investigating a performance issue.
- monitoring Sep 16, 2026, 06:33 AM UTC
A subset of Adobe Marketo Engage customers hosted in Ashburn data center may be unable to complete List Bulk Imports for certain files within the supported file size range. As a result, imported lists may not be available for use in downstream activities, including Smart Campaigns. We are actively investigating this issue and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- monitoring Sep 16, 2026, 07:48 AM UTC
A subset of Adobe Marketo Engage customers in the Ashburn data center may be experiencing a service degradation.What has changed: The Adobe engineering teams have identified the issue affecting List Bulk Import processing and have engaged the appropriate team to investigate and restore service. They are actively analyzing the service behaviour and validating corrective actions.Customer impact: Customers may be unable to complete List Bulk Imports for certain files within the supported file size range. As a result, imported lists may not be available for use in downstream activities, including Smart Campaigns.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- resolved Sep 16, 2026, 09:04 AM UTC
A subset of Adobe Marketo Engage customers hosted in the Ashburn data center experienced a service degradation.What has changed: This issue has been resolved, and all systems are fully operational.Customer impact: Customers were unable to complete List Bulk Imports for certain files within the supported file size range. As a result, imported lists may not be available for use in downstream activities, including Smart CampaignsIf you are still experiencing symptoms, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 16, 2026, 09:04 AM UTC
We’ve resolved the performance issue.
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