Resolved after 20 hours 39 minutes, affecting Adobe Campaign, on September 14, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
Update timeline
- monitoring Sep 15, 2026, 02:25 PM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Sep 15, 2026, 02:26 PM UTC
This issue has been determined to be impactful. We're investigating an availability issue.
- monitoring Sep 15, 2026, 02:51 PM UTC
Adobe Campaign Classic customers globally may experience delivery errors or bounces for some email campaign sends. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- monitoring Sep 15, 2026, 03:42 PM UTC
We've changed the Services impacted for the availability issue.
- monitoring Sep 15, 2026, 03:42 PM UTC
Adobe Campaign Classic customers globally may be experiencing a service disruption.What has changed: The Adobe engineering team has identified a potential mitigation path and are applying steps globally. The team is continuing to monitor service recovery and validate whether error rates continue to improve.Customer impact: Customers may experience delivery errors or bounces for some email campaign sends.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- monitoring Sep 15, 2026, 04:29 PM UTC
Adobe Campaign Classic customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams reverted a recent service update across all regions, restoring service.Customer impact: Customers may have experienced delivery errors or bounces for some email campaign sends. Some previously queued or already impacted messages may continue to retry or bounce temporarily as email processing returns to expected operation.If you are still experiencing symptoms, please contact Adobe Campaign Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- monitoring Sep 15, 2026, 04:38 PM UTC
We’ve changed the impact start date for the availability issue.
- resolved Sep 15, 2026, 04:40 PM UTC
We’ve resolved the availability issue.
- resolved Sep 25, 2026, 10:33 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
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