Adobe Experience Cloud incident
Adobe Marketo Engage: Performance issue
Resolved after 8 days 12 hours, affecting Adobe Marketo Engage, on September 3, 2026.
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
Affected components
Update timeline
- monitoring Sep 11, 2026, 06:20 PM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Sep 11, 2026, 06:25 PM UTC
This issue has been determined to be impactful. We're investigating a performance issue.
- monitoring Sep 11, 2026, 06:37 PM UTC
A subset of Adobe Marketo Engage customers in the Americas region may be experiencing incorrectly displayed characters on certain records, such as names or other text fields containing accented characters. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- monitoring Sep 11, 2026, 06:37 PM UTC
We've changed the Services impacted for the performance issue.
- monitoring Sep 11, 2026, 07:41 PM UTC
A subset of Adobe Marketo Engage customers in the Americas region may be experiencing a service degradation.- What has changed: The Adobe engineering team has deployed mitigating changes and initial validation indicates that new data is no longer being affected. The investigation remains ongoing as teams work to confirm the full customer impact and complete remediation activities.- Customer impact: Customers may be experiencing incorrectly displayed characters on certain records, such as names or other text fields containing accented characters.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- monitoring Sep 11, 2026, 09:31 PM UTC
A subset of Adobe Marketo Engage customers in the Americas region may be experiencing a service degradation.- What has changed: The Adobe engineering team has deployed mitigating changes, and initial validation indicates that new data is no longer being affected. Investigation is still ongoing as teams work to analyze logs and confirm remediation activities.- Customer impact: Customers may be experiencing incorrectly displayed characters on certain records, such as names or other text fields containing accented characters.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- resolved Sep 12, 2026, 01:10 AM UTC
We’ve resolved the performance issue.
- resolved Sep 24, 2026, 04:37 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
- resolved Oct 21, 2026, 10:24 PM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
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