Adobe Experience Manager as a Cloud Service: Performance issue

Update timeline

1. monitoring Sep 08, 2026, 12:20 PM UTC

   We’re investigating an availability issue.

2. monitoring Sep 08, 2026, 12:20 PM UTC

   We’ve changed the impact start date for the availability issue.

3. monitoring Sep 08, 2026, 12:33 PM UTC

   Adobe Experience Manager as a Cloud Service (AEMaaCS) customers globally may be experiencing issues with the Page Editor, impacting content authoring and editing capabilities. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEM Support.

4. resolved Sep 08, 2026, 01:07 PM UTC

   We’ve resolved the availability issue.

5. resolved Sep 08, 2026, 01:08 PM UTC

   Adobe Experience Manager as a Cloud customers globally may have experienced a service disruption.What has changed: This issue has been resolved, and all systems are fully operational.Customer impact: Customers globally may have experienced issues with the Page Editor, impacting content authoring and editing capabilities. If you are still experiencing symptoms, please contact AEM Support through the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

6. resolved Sep 10, 2026, 11:27 AM UTC

   We’ve changed the severity level from major to minor for the performance issue.

7. resolved Sep 18, 2026, 03:20 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

8. resolved Oct 05, 2026, 10:35 AM UTC

   We’ve reduced the severity level of the performance issue and will no longer be publishing updates.