Adaptavist Cloud Apps incident
ScriptRunner Admin Pages Not Loading For Some Customers
Adaptavist Cloud Apps experienced a major incident on October 12, 2026 affecting ScriptRunner for Jira Cloud and Enhanced Search for Jira Cloud and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 09:57 AM UTC
We've identified an issue where admin pages are not loading for a subset of customers, we are investigating a fix for this now Apologies for any inconvenience caused
- identified Oct 12, 2026, 10:27 AM UTC
We have identified the root cause, the issue only affects connect admin pages We have identified the root cause: this issue only affects the Connect admin pages. Workaround: Please use the Forge ScriptRunner admin pages instead. You can access them via the Apps sidebar: 1. In the sidebar, select the top ScriptRunner app. 2. Look for the Forge admin pages, which feature a cog icon to the left of each page name.
- monitoring Oct 12, 2026, 01:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2026, 01:47 PM UTC
This incident has been resolved.