Adaptavist Cloud Apps incident
Workflow edit page falling to load
Adaptavist Cloud Apps is currently experiencing a major incident affecting ScriptRunner for Jira Cloud, which began 7d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 09:26 AM UTC
We are investigating issues with the workflow edit page not loading.
- identified Sep 30, 2026, 10:19 AM UTC
We have identified the issue and have reported it to Atlassian to resolve it. We will update this page when there is a change.
- identified Oct 01, 2026, 01:49 PM UTC
We have identified the issue and isolated it to the post functions with very large scripts. Affected users can continue to edit scripts using the Script Runner Workflows page. Our team is actively working on a solution. We apologise for the inconvenience and appreciate your patience.
- identified Oct 01, 2026, 03:55 PM UTC
We are continuing to work on a fix for this issue that prevents workflows with large scripts from loading. We advise all customers experiencing this issue to edit the affected post function using the Workflows Admin page. Once on this page, we advise you to copy the script and add it to Script Manager as a script file. After doing this, you can then replace the inline script with the script file, which will reduce the post function size and allow it to start loading correctly again in the Jira Workflow.
- identified Oct 02, 2026, 09:42 AM UTC
We are still continuing to work on a fix for this issue and advise any customers affected by this issue to use the workaround provided in our previous update. We apologise for any inconvenience caused by this issue.