Ada experienced a major incident on June 10, 2025 affecting AI Agent and Scripted Bot, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
AI AgentScripted Bot
Update timeline
- investigating Jun 10, 2025, 04:52 PM UTC
Issue: Some Ai Agent are experiencing a longer than typical time to load initial conversation. In some cases conversations may fail to load to users. Who it affects: Currently the issue has been seen to affect generative ai agents.
- investigating Jun 10, 2025, 04:55 PM UTC
We've observed that some declarative bots may experience increased latency or failure to load as well.
- identified Jun 10, 2025, 05:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 10, 2025, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2025, 06:10 PM UTC
This incident has been resolved.