Ada incident

Language detection is currently showing degraded performance for language switching

Minor Resolved View vendor source →
Started
Apr 24, 2026, 03:06 PM UTC
Resolved
Apr 24, 2026, 05:00 PM UTC
Duration
1h 54m
Detected by Pingoru
Apr 24, 2026, 03:06 PM UTC

Affected components

Chat

Update timeline

  1. investigating Apr 24, 2026, 03:06 PM UTC

    We are currently investigating this issue

  2. investigating Apr 24, 2026, 03:40 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 24, 2026, 04:16 PM UTC

    We have identified the root cause of the behaviour and are working to solution a resolution at this time.

  4. resolved Apr 24, 2026, 05:00 PM UTC

    We have identified the root cause of the language detection issue affecting non-English responses. Improvements are actively in progress and will be delivered as part of our ongoing engineering work.

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