Ada experienced a major incident on May 5, 2026 affecting AI Agent and Voice and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
AI AgentVoiceChat
Update timeline
- investigating May 05, 2026, 09:01 PM UTC
We are investigating reports of ai agents that are unable to respond to user messages. End user's on the web channel report the message "Failed to send message. Tap to retry."
- identified May 05, 2026, 09:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2026, 09:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 05, 2026, 09:50 PM UTC
This incident has been resolved.
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