Ada incident

Increased Latency in Ai Agent Performance

Major Resolved View vendor source →

Ada experienced a major incident on June 10, 2025 affecting AI Agent and Scripted Bot, lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 08:29 PM UTC
Resolved
Jun 11, 2025, 12:34 AM UTC
Duration
4h 4m
Detected by Pingoru
Jun 10, 2025, 08:29 PM UTC

Affected components

AI AgentScripted Bot

Update timeline

  1. investigating Jun 10, 2025, 08:29 PM UTC

    Issue: Some Ada bots are experiencing a longer than typical time to load initial conversation. In some cases conversations may fail to load to users. Who it affects: newly opened conversations may be impacted by this.

  2. identified Jun 10, 2025, 08:33 PM UTC

    The conditions which trigger this behaviour has been identified and chats are loading as normal now.

  3. monitoring Jun 10, 2025, 10:18 PM UTC

    Conversations are still loading as normal and we are continuing to monitor.

  4. resolved Jun 11, 2025, 12:34 AM UTC

    This incident has been resolved.