Ada experienced a major incident on June 12, 2025 affecting Voice, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:45 PM UTC
Issue: Some ai agents are not able to service callers over the voice channel. Who it affects: ai agents who are using non-SSML variants of voices for their ai agents will be affected. We recommend changing your voice configurations to use an SSML variant to avoid this behaviour while we investigate the root cause.
- identified Jun 12, 2025, 06:47 PM UTC
We've identified the cause of the issue and are working with our vendor to resolve the issue. For more details check here https://status.elevenlabs.io/
- identified Jun 12, 2025, 07:19 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2025, 07:27 PM UTC
Functionality is returning to all voice channels. We're continuing to monitor the issue to ensure this remains.
- monitoring Jun 12, 2025, 07:38 PM UTC
No new errors have occurred since our last update. We will continue to monitor the voice channel for any new errors.
- monitoring Jun 12, 2025, 08:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2025, 08:57 PM UTC
This incident has been resolved.