Ada experienced a minor incident on August 7, 2025 affecting Dashboard, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Dashboard
Update timeline
- investigating Aug 07, 2025, 01:14 PM UTC
Some customers are experiencing issues loading the Topics and Automated Resolution reports. This is affecting Ada Dashboard users. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- monitoring Aug 07, 2025, 01:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2025, 01:45 PM UTC
This incident has been resolved.