Degradation in Salesforce Messaging Integration performance

Update timeline

1. investigating Feb 05, 2026, 04:50 PM UTC

   We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Customers may experience issues where chat widgets are crashing upon clicking hyperlinks for files uploaded from the Salesforce Live agents.

2. investigating Feb 05, 2026, 05:40 PM UTC

   We are continuing to investigate this issue.

3. investigating Feb 05, 2026, 06:16 PM UTC

   We are continuing to investigate this issue.

4. investigating Feb 05, 2026, 06:44 PM UTC

   We are continuing to investigate this issue.

5. investigating Feb 05, 2026, 07:30 PM UTC

   We are continuing to investigate this issue.

6. investigating Feb 05, 2026, 08:00 PM UTC

   We are continuing to investigate this issue.

7. identified Feb 05, 2026, 08:28 PM UTC

   We have identified that the issue is related to internal dashboard environments and no end users are impacted from this issue.

8. monitoring Feb 05, 2026, 08:30 PM UTC

   As the issue is strictly related to internal dashboard testing environments we are going to close out this issue and continue to troubleshoot the impacted features.

9. resolved Feb 05, 2026, 08:30 PM UTC

   This incident has been resolved.