Satisfaction survey occasionally presented incorrectly

Update timeline

1. investigating Mar 24, 2026, 03:29 PM UTC

   We're investigating reports of the CSAT survey being presented at unexpected times. Users may see a survey presented in followup conversations that are not tied to a conversation with a human or ai agent.

2. identified Mar 24, 2026, 04:29 PM UTC

   We’ve identified the cause of the issue. We are actively working on the fix and we will provide another update by 1:30pm EST.

3. identified Mar 24, 2026, 05:49 PM UTC

   We are continuing to work on the fix for this issue and we will provide another update by 2:30pm EST.

4. identified Mar 24, 2026, 07:03 PM UTC

   We are continuing to work on the fix for this issue and we will provide another update by 3:30pm EST.

5. identified Mar 24, 2026, 07:39 PM UTC

   We are completing additional testing before we release the fix for this issue. We will provide another update by 4:30pm EST.

6. monitoring Mar 24, 2026, 08:33 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Mar 24, 2026, 09:02 PM UTC

   This incident has been resolved.