Ada incident

Satisfaction survey occasionally presented incorrectly

Minor Resolved View vendor source →

Ada experienced a minor incident on March 24, 2026 affecting Chat, lasting 5h 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 03:29 PM UTC
Resolved
Mar 24, 2026, 09:02 PM UTC
Duration
5h 32m
Detected by Pingoru
Mar 24, 2026, 03:29 PM UTC

Affected components

Chat

Update timeline

  1. investigating Mar 24, 2026, 03:29 PM UTC

    We're investigating reports of the CSAT survey being presented at unexpected times. Users may see a survey presented in followup conversations that are not tied to a conversation with a human or ai agent.

  2. identified Mar 24, 2026, 04:29 PM UTC

    We’ve identified the cause of the issue. We are actively working on the fix and we will provide another update by 1:30pm EST.

  3. identified Mar 24, 2026, 05:49 PM UTC

    We are continuing to work on the fix for this issue and we will provide another update by 2:30pm EST.

  4. identified Mar 24, 2026, 07:03 PM UTC

    We are continuing to work on the fix for this issue and we will provide another update by 3:30pm EST.

  5. identified Mar 24, 2026, 07:39 PM UTC

    We are completing additional testing before we release the fix for this issue. We will provide another update by 4:30pm EST.

  6. monitoring Mar 24, 2026, 08:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Mar 24, 2026, 09:02 PM UTC

    This incident has been resolved.