Ada incident

Delays in Conversation View for US2 Cluster

Minor Resolved View vendor source →

Ada experienced a minor incident on April 3, 2026 affecting Data & Analytics and Dashboard, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 04:38 PM UTC
Resolved
Apr 03, 2026, 05:53 PM UTC
Duration
1h 14m
Detected by Pingoru
Apr 03, 2026, 04:38 PM UTC

Affected components

Data & AnalyticsDashboard

Update timeline

  1. investigating Apr 03, 2026, 04:38 PM UTC

    We are investigating reports of delayed conversation views for bots in the US2 cluster. Bots using the format [bothandle].us2.ada.support may be affected.

  2. identified Apr 03, 2026, 04:51 PM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring Apr 03, 2026, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 03, 2026, 05:53 PM UTC

    This incident has been resolved.