Ada incident

US2 Cluster ai agents failing to load chat window

Major Resolved View vendor source →

Ada experienced a major incident on April 3, 2026 affecting Chat, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 04:32 PM UTC
Resolved
Apr 03, 2026, 06:40 PM UTC
Duration
2h 8m
Detected by Pingoru
Apr 03, 2026, 04:32 PM UTC

Affected components

Chat

Update timeline

  1. investigating Apr 03, 2026, 04:32 PM UTC

    We are currently investigating reports of some ai agent resulting in an error screen when trying to load the chat window. Reports indicate this is currently limited to us2 cluster ai agents. You can identify the cluster via the address used to log into the admin dashboard (eg. [bot-handle].[cluster].ada.support)

  2. investigating Apr 03, 2026, 05:00 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 03, 2026, 05:32 PM UTC

    We are continuing to investigate this issue.

  4. identified Apr 03, 2026, 05:37 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Apr 03, 2026, 05:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Apr 03, 2026, 06:21 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Apr 03, 2026, 06:40 PM UTC

    This incident has been resolved.